Refund policy
If you experience any issues with your order, please review the policy below and contact our support team for assistance.
Contact Us
For any return, refund, or order-related concerns, please contact us at info@superhumanist.co. To help us process your request efficiently, please include:
- Your order number
- Photos or videos of the issue (if applicable)
- A brief description of the problem
Return & Refund Request Timeframe
Customers may request a return or refund within 14 days after the order has been delivered. However, for issues related to:
- Damaged products
- Defective items
- Lost packages
Claims should ideally be submitted within 5 days of delivery to allow for faster investigation and resolution.
Return Process
Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:
- Returns sent without prior approval may not be accepted.
- Superhumanist.co does not accept unauthorized returns.
We aim to review and process requests within 8 business days.
Conditions for Returned Items
Unless the item is defective or incorrectly produced, returned items must meet the following conditions:
- Unused
- Unworn
- Unwashed
- In original condition
Superhumanist.co does not accept items that are:
- Worn
- Stained
- Damaged due to misuse
- Altered after delivery
Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.
Refunds
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase
- Refunds will be processed in the original purchase currency
Please note that processing times may vary depending on your payment provider. It can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@superhumanist.co.
Non-Returnable Items
The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:
- Deliberately damaged items
- Items returned beyond the 14-day return window
- Items accurately produced according to the designs, files, or tech packs provided by the customer, but later deemed unwanted by the purchaser
- Orders delayed due to incorrect information provided by the customer, including but not limited to:
- Incorrect shipping address
- Incorrect phone number
Order Cancellation Policy
Orders may only be canceled and fully refunded while they are still being processed. If you wish to cancel your order, please contact info@superhumanist.co as soon as possible. Once order has been processed, cancellation requests may no longer be eligible for a full refund.
Lost Packages
For packages confirmed as lost in transit, claims should be submitted within 7 days after the estimated delivery date. Our support team will work with the logistics provider to investigate and provide a resolution.
